Last Updated: June 15, 2026
Thank you for choosing SmartvPro (smartvpro.com) for your IPTV streaming needs. This policy outlines our procedures regarding subscription cancellations and refunds. Because we provide intangible, instantly accessible digital services, standard return policies for physical goods do not apply. By subscribing to our platform, you acknowledge and agree to the terms detailed below.
Disclaimer: This document is provided for informational clarity and does not constitute legal counsel.
1. General Refund Guidelines
- Digital Goods Exemption: SmartvPro delivers immediate access to digital streaming content. Under standard consumer protection regulations for digital media, traditional “cooling-off” periods are voided the moment you begin streaming or downloading. Consequently, refunds are not typically issued once service usage has commenced.
- Active Subscriptions: Once a billing cycle has started and your account shows streaming activity, the fee for that specific period becomes non-refundable.
- Unused Account Grace Period: If you have purchased a subscription but have strictly not logged in to stream any content, you are entitled to request a refund within 48 hours of your purchase. Our technical team will review account logs to verify zero streaming activity before authorizing the refund.
2. Managing Your Subscription
- How to Cancel: You retain the right to terminate your membership at any time. Cancellations must be processed through the original sign-up method. Website subscribers can manage this directly via their account dashboard. If you subscribed via a third-party platform, you must initiate the cancellation through that specific service.
- Post-Cancellation Access: Canceling an active monthly or annual plan simply stops future billing. Your account will remain fully functional until the end of your currently paid billing cycle. We do not offer prorated refunds for partial months.
- Renewal Prevention: To avoid being charged for the next cycle, please ensure your cancellation is processed at least 24 hours prior to your scheduled renewal date.
3. Refund Eligibility Criteria
We evaluate refund requests on a case-by-case basis and may grant them strictly under the following limited circumstances:
- Accidental Transactions: If a subscription was purchased in error or without your authorization, you must reach out within 48 hours for a refund review.
- Verified System Outages: If persistent technical faults on our end prevent you from utilizing the service, and our support team cannot resolve the issue in a timely manner, we may issue a refund for the affected timeframe. (Note: This excludes client-side internet issues, incompatible hardware, or third-party network outages).
- Service Misrepresentation: If the digital content provided drastically differs from our promotional descriptions.
Important: To qualify for a review, eligible claims must be submitted within 3 days of the original purchase date, accompanied by relevant proof. Late requests or accounts with heavy usage history will be automatically declined.
4. How to Submit a Request
- Reach Out: Email our team at support@smartvpro.com or utilize the contact form on our website. Include your full name, order number, and a clear explanation for the request.
- Provide Evidence: Attach any helpful documentation, such as error screenshots, and confirm whether you have attempted to use the service.
- Resolution: Our team will assess your claim and notify you of the final decision. Approved funds will be routed back to your original payment method.
5. Processing Times & Applicable Fees
- Timelines: Approved refunds generally reflect in your account within 5 to 10 business days, subject to your financial institution’s processing speeds.
- Fees: SmartvPro does not impose administrative or restocking fees. However, we reserve the right to deduct any non-refundable transaction fees levied by payment gateways if the cancellation is not due to a fault on our end.
6. Disputes and Chargebacks
We kindly request that you contact our support team to resolve any billing issues before initiating a bank chargeback. Unwarranted chargebacks bypass our resolution system, delay the process, and may result in the permanent suspension of your SmartvPro account to prevent fraudulent activity.
7. Policy Modifications
We reserve the right to amend this Refund Policy as our services, business practices, or legal requirements evolve. Significant changes will be prominently displayed on our website, and the “Last updated” date at the top of this page will be modified accordingly.
8. Contact Information
If you require assistance or have any questions regarding your subscription, please do not hesitate to reach out to us:
- Email: support@smartvpros.com
- Phone: +44-7907797031
- Address: SmartvPros, 20,41,1 Texas, United States